CICS/TS for On-line Support Staff

LENGTH OF COURSE:
 3 Days

DESCRIPTION: This intense three day course is designed to enhance the problem determination and resolution skills of the on-line support team. Students will review the new CICS/TS internal architecture and see how the internal structure will impact the operation of CICS/TS transaction processing. Students will use OMEGAMON and OMEGAVIEW to view control blocks and key system indicators. In the event of the customer not using OMEGAMON and OMEGAVIEW, the instructor will use the tools that are appropriate for the customer site. ABEND AID will be used to show students how to identify critical application problems and problem isolation.

PREREQUISITES: Basic understanding of the MVS environment and CICS/TS.

INSTRUCTION TECHNIQUES: A combination of Lecture, Exercises and Labs (when/where available).

AUDIENCE

This course is designed for CICS/TS Support Staff including: Help Desk, Operations, Systems Staff, Support Staff
KEY HIGHLIGHTS:
  • Identify the key components of the CICS/TS environment
  • Discuss new features of CICS/TS including:
    • Front-End Programming Interface
    • Transaction and Storage Isolation
    • Sub-System Storage Protection
    • Dynamic Storage Areas and Monitoring Usage
    • Database Control (DBCTL) and transactions
    • Changes in CICS/TS Supplied Transactions
  • Identify key internal components of CICS/TS, including the following:
    • Domain and Gate Architectures
    • Storage Management
    • Dispatcher Control
    • MRO & ISC Interfaces
    • DB2 Attachments & TCBs
    • Kernel Structure
    • AID and ICE Chains and potential problems
    • Tas k Control Areas
  • Identify the use of Omegamon to find and resolve common problems


  • Use CICS/TS Supplied Transactions for problem determination
  • Review common problems associated with applications
  • Using ABEND AID for problem determination
  • Omegaview usage and techniques
  • Review the CICS/TS interface to DB2 and VSAM
  • CICS/TS Transaction and System Abends
  • Review CICS/TS Problem Determination Techniques
  • Evaluate factors that impact system performance
  • Contact Jeff Markiewicz & Associates to discuss your unique requirements. We can customize a course to meet your unique requirements.


FROM OUR STUDENT EVALUATIONS...
"Good Course. Will be useful."

Forest Biggerstaff
Social Security Administration

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